INCM (Imprensa Nacional – Casa da Moeda) associate P115125
AORP (Associação de Ourivesaria e Relojoaria de Portugal) associate number 1835
PIN (Associação Portuguesa de Joalharia Contemporânea) associate number 225
Terms and Conditions
Personal information shared while using this site helps us to make your shopping experience easy and pleasant. This information is needed to process your order and keep you informed about it.
In case you purchase from us, we can also reach you occasionally to let you know about new arrivals or sales. If interested in receiving information about new collections, please sign up for our newsletter. The submitted personal information will not be share with any third party. All content available to users on this site are exclusive property of Susana Teixeira Jewelry.
Please note: prices and specifications can change without prior warning. Please notice that slight variations may occur between the real product and the photo displayed on our online store.
All items are handcrafted. Please take in consideration that minimal variations in texture, finishing and size are inherent to the design and material of each item.
Information to the consumer
Adherent of CICAP Arbitration Centre, with the following contacts:
Rua Damião de Gois, 31, loja 6 | 4050-225 Porto
+351 22 550 83 49 | +351 22 502 97 91 | email@example.com
In case of dispute the consumer can use this Dispute Resolution Entity.
More information on Portal do Consumidor.
Shipping and Returns
All my orders are shipped by registered mail and a tracking number is provided as soon as the item is shipped.
All available items are shipped within 2 business days from the time of purchase. The items made to order are shipped between 1 to 3 weeks from the time of purchase (for more details, please see the product description)
Estimated delivery time
Italy: 3 business days
Europe: 5 business days
Rest of the World: 10-15 business days
If for any reason you are not satisfied with the products you purchased, please reach us via email as soon as possible using firstname.lastname@example.org. Our clients satisfaction is mandatory to us, so if for any reason you wish to return or exchange your purchase, we refund items that are sent back to us within 15 days after delivery.
Please ensure to return items in new and unused condition, accommodated on the original packaging and intact labelling. Shipping charges are non-refundable and the buyer is responsible for the return of the items. We advise our customers to ship any returns via registered post so it can be easily tracked. We do not take responsibility for the loss of returned items. Once we have received your returned goods and verified that all items are in a new and unused condition, we will process your refund or exchange request as quickly as possible.
If you have an idea you would like to see materialized please share it with us. We are happy to create custom designed pieces matching colors, sizes and materials to your taste and needs. Drop us an email with your thoughts and we can help you bring your own creativity to life. Custom orders will not be shipped until the payment has been secured. The item final price will include the shipping rate.
For safety purposes all purchased items are shipped using specially designed packaging that includes the logo of the brand.
Wholesale proposals are available in international territory. For any inquiries and information on further conditions please reach the author using email@example.com with a brief description of your store or project.